Returns and Exchanges
Returns & Exchanges
Style should feel considered from the first fitting. When an item is not quite right, our team will help you review the next step with clear, personal guidance for apparel, bags and daily accessories.
A thoughtful process for pieces that need another look.
Every request is reviewed using the order details, the item condition and the nature of the concern. Contact StyleNova before sending anything back so our team can confirm eligibility and provide the correct instructions.
Please do not mail an item to our address without receiving return instructions first. Unapproved parcels may be delayed or may not be identifiable.
Start with your order details
Share the order number, item name and the reason for your request. Clear details help us review apparel sizing, bag functionality or accessory concerns accurately.
Keep the item in its current condition
Until your request is reviewed, avoid wearing, washing, altering or using the item beyond a careful indoor fitting. Keep any packaging and included pieces together.
Wait for confirmed instructions
Our support team will explain the available next step. Exchange options depend on current availability, and each request remains subject to review.
Four simple stages, handled with care.
Use the contact page to begin. Include enough information for our team to understand the item and the outcome you are hoping for.
Contact StyleNova
Send your order number, item name, preferred resolution and a brief explanation through our contact page.
Share supporting details
For a damaged, incorrect or visibly different item, include clear photographs of the product, packaging and relevant detail.
Receive instructions
We will review the request and provide the appropriate next step, including return guidance when a return is approved.
Complete the review
Once an approved item is received, it can be inspected before the confirmed resolution is completed.
Prepare the piece as carefully as you received it.
A clean, complete return helps the review remain straightforward. Keep the garment, bag or accessory protected while you wait for instructions.
- Keep the item unworn, unwashed and unaltered beyond a careful indoor fitting.
- Place straps, belts, detachable pieces and included accessories together.
- Use protective packaging that supports the item without crushing its shape.
- Remove unrelated personal belongings from pockets and bag compartments.
- Follow the approved return instructions exactly before dispatching the parcel.
Apparel, handbags and accessories may require different handling. Our support team will confirm what applies to the specific item in your order.
What to know before requesting a return or exchange.
Eligibility is reviewed individually
Return and exchange requests are considered using the order record, the reason for the request and the condition of the item. Contact us before sending any parcel.
Exchange availability can change
A preferred size, color or alternative item may not remain available. When an exchange cannot be arranged, our team will explain the available options.
Damaged or incorrect items
Contact StyleNova promptly and include clear photographs. Keep the packaging and item together while the concern is reviewed.
Refund processing
When a refund is approved, completion follows the review of the returned item. Your payment provider may require additional processing time after the refund is issued.
Choose the next piece with more confidence.
For apparel, note where the fit feels different from expected: shoulder, bust, waist, hip, sleeve or overall length. For bags, consider the strap drop, opening, carrying capacity and intended daily use.
- Compare the item with a similar piece you already wear or carry comfortably.
- Describe whether you prefer a closer, relaxed or layered apparel fit.
- For handbags, mention what you usually carry and how you prefer to wear the strap.
- For accessories, share the styling context or proportion you were aiming for.
Returns & exchange guidance.
These answers explain the general process. The support team will confirm the instructions that apply to your specific order.
How do I begin a return or exchange request?
Use the StyleNova contact page and include your order number, item name, reason for the request and preferred outcome. Wait for confirmed instructions before mailing the item.
Can I send an item directly to the store address?
No parcel should be sent without prior approval and return instructions. The listed store address is provided for business contact information and should not be used as an unconfirmed return destination.
What should I include when reporting damage or an incorrect item?
Include the order number, a concise description and clear photographs of the item, packaging and the specific area of concern. Keep everything together until the review is complete.
Is an exchange always available?
Exchange options depend on the item and current availability. A requested size, color or alternative cannot be guaranteed until the support team reviews the request.
When will an approved refund appear?
After an approved return is received and reviewed, the confirmed resolution can be completed. Payment providers may take additional time to display a refund on your account.
How long does order processing take?
StyleNova order processing and shipping preparation is listed as 3–5 business days. Return and exchange review timing may vary according to the request and parcel transit.
Tell us what feels different, and we will help you review the next step.
Include your order number and a clear description of the item. For fit questions, explain where the silhouette feels different. For bags or accessories, describe the functional or styling concern.
- info@stylenova.lol
- Phone
- 9865550140
- Processing & Shipping
- 3–5 business days
- Store Address
- 8779 W Mornin Mist St Boise ID 83709